About Us
Fauna Foods serves the independent pet channel and has a proven track record of providing outstanding service for over 48 years. The products we distribute are carefully selected to provide optimum results for professionals engaged in pet health care as well as pets for companionship. Our products lines encompass high quality, consumable products such as natural, organic, frozen, holistic pet foods, rawhide treats, grooming products, litters, pet health care products and other pet supplies.
Our spectrum of customers includes: pet stores, pet food supply retailers, veterinarians, breeders, guide dog associations, city and state police canine divisions, groomers, kennels, trainers and animal shelters. We take pride in the contribution we have made to help raise the standard for products used in the pet industry.
It is our core belief that in addition to providing the finest quality pet care products, it is our responsibility to provide the highest measure of service to our customers. In short, We care about the people who care for animals. We believe that our customers are entitled to products and services of the highest quality.
Quality is not a "bargain basement" commodity. Our objective has always been to satisfy customers who will rely on us to meet their needs and help them solve any issues on both an immediate and long term basis. To assure that we meet and surpass these goals in our daily operations the Company's management and employees subscribe to the following principles:
- Sell Products Only of The Highest Quality
- Provide Outstanding Customer Service with Product Knowledge and Timely Delivery of Orders
- Go Beyond The Sale To Provide Our Customers with Strategic Support From Our Expert Account Managers
- Provide Customers with Tools To Grow Their Business:
- Store Resets, Re-Racking, Shelf Displays, End Caps, POP Materials, and Window Treatments
- In-Store Training For Your Staff on Product Nutrition, Business Fundamentals, How To's, and Merchandising
Fauna Foods is committed to providing its customers and consumers with the best in product quality, handling and service. Serving as our goal, Fauna Foods is enrolled in an inspection program with AIB International Department of Foods Safety and Hygiene. Fauna Foods Corp. is proud of its achievement of a "Superior" Rating. "Superior" is the highest classification rating possible.
The AIB is an independent national organization that sets standards for Food Distributor Centers. The criteria of these standards is a combination of the Federal Foods, Drug and Cosmetic Act; Good Manufacturing Practices; U.S. Military Sanitary Standards; The Federal Insecticide, Fungicide and Rodenticide Act and Good Management Principles. The categories that are examined are:
- Adequacy of the Food Safety Program
- Pest Control
- Operational Methods and Personnel Practices
- Maintenance for Food Safety
- Cleaning Practices
Due to these stringent operational procedures, infested product cannot be returned to Fauna Foods.