March 18, 2020



Dear Valued Retail Partners.

Our thoughts and prayers are with you and your loved ones during these uncertain times, and like so many, we have a heavy heart as we hear each day about the impacts COVID-19 is having on our communities.

We want to reach out and let you know that the Fauna Foods team is open for business and ready to serve you! Our plan is simple, to continue to stay open unless we are mandated by federal, state, or local governments. It is important that we all do our part so that our four-legged friends get the food they need. We find comfort and security that both the Fauna Foods team and you, our retail community, have risen to various challenges in the past and come out stronger.

We are actively monitoring the COVID-19 situation and using procedures and precautions to keep you and our employees safe. Our entire team is working tirelessly to achieve our goal, which is to execute your transaction as accurately and quickly as possible, while keeping everyone around us healthy and safe.

Please remember that we are experiencing heavy volume across our entire territory and we are doing our best to fulfill orders at a high level. With that said, compliance with federal and state trucking guidelines may lead to orders being delayed. We will communicate any changes to your delivery as soon as possible.

Additionally, we are doing our best to replenish inventory and manage the extreme volume of product requested in a short period of time. We will be reviewing all orders or buy-in deals that exceed any normal purchasing patterns. Our goal is to be equitable in the distribution of product to all our customers.

We are inspired to see communities, our nation, and the world coming together to fight this pandemic. Our team is part of your community and we are dedicated to supporting you all through this unprecedented time. Please stay safe and know that you can count on Fauna Foods!

Again, we at Fauna Foods want to thank you for your partnership, understanding, and wish the best for you and your families during these troubling times.



Regards,
The Fauna Foods Team

 
 
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