Return Policy

Check Your Delivery
All deliveries must be inspected by the retailer and the driver.  Damaged and short dated product will be accepted for return only at time of delivery. Shortages, discrepancies or problems with your order must also be resolved with the driver at time of delivery. The driver will then immediately adjust your invoice and no additional paperwork is needed.

Overstocked Products
Fauna Foods encourages you to discount overstock products at the retail level.  If you decide to return overstock product you must pay a 15% restocking fee of the price initially paid (including all discount).

Frozen Product
Defective packaging, incorrect dating, or ordering must be acknowledged with the driver at time of delivery. Frozen products can not be returned for credit once our driver leaves the store or at a future date.

Out of Date Product
Out of date products are not eligible for returns.

Manufacturers Defect / Infested / Contaminated Products
Fauna Foods does not accept returns on infested product due to improper stock rotation or inadequate in store pest control protocol. Fauna Foods’ automated system tracks each pallet in our warehouse allowing us to carefully rotate product. This enables us to maintain our AIB (International Department of Foods Safety and Hygiene) "Superior" rating certification (the highest classification rating possible), ensuring our products are free of infestation.

Consumer Product Returns
Most manufacturers encourage the consumer to call their 800 number for returns. (Check the back of this page for a list of manufacturers 800 number). If the consumer needs to return a product at retail level we ask you to complete our Consumer Return form and return via fax or e-mail. To expedite your credit be sure to include the following:

1. Consumer Name
2. Consumer Address
3. Consumer Phone Number
4. Reason for Return
5. Product Description with Code Date

Excessive Returns
Fauna Foods Corp. reserves the right to refuse returns from any account that has excessive returns.

How to Return Products
When placing your order please inform the Inside Sales Representative by phone, email or fax which products you would like to return.  The Inside Sales Representative will create a detailed return credit slip and send the slip with the driver at time of delivery.  Our driver will check and inspect the returned goods to apply an on-the-spot credit to that day’s delivery.  It’s that easy!  For your protection and to ensure proper credit our driver cannot accept returns of any type without a credit slip.

Please remember all returns must be in resalable condition; free of price tags or writing of any type.   Also, all returns must have been purchased from Fauna Foods and have shelf life of no less then 6 months (not close to expiration).

Dented Cans Found within a case or broken bags found within any bale
Our drivers will gladly accept any dented cans or broken bags found within any bale or case for return provided it is:

• Within 15 days of being purchased
• Itemized on a Merchandise Return form
• Free of price tags or writing of any type

No Restocking Fee will be Accessed For These Items. We’re Sorry... Cash refunds are not possible

Follow These Four Steps For Return
1. Please indicate which products you’d like to return when you phone, fax or e-mail your order.

2. Your Inside Sales Representative will create a credit slip which can be applied to your delivery. Your representative will email or fax you a copy of your return for your verification. Please contact your representative as soon as possible if any item is incorrectly noted.

3. Returns must be in resalable condition; free of price tags or writing of any type. Returns must have been purchased from Fauna Foods and have shelf lives of no less then 6 months (not close to expiration).

4. Our driver cannot accept returns of any type without a credit slip.

Thank you for being our valued customer. We are grateful for the pleasure of serving you and meeting your pet product needs.

   
 
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