Return Policy

Returns for Fauna Foods Credit
Fauna Foods will provide credit for any errors or shortages in shipping, for products damaged in transit, and for short-dated product being delivered, as long as the procedures below are complied with.

Inspect Upon Delivery
Please inspect your order when it arrives for damages, product dates and any discrepancies between your order and the invoice. The driver will take back any product damaged on delivery or overages and will note any shortages or other discrepancies with your order. Adjustments to your invoice will be made by Fauna upon the driver’s submission of the invoice with notes stating any discrepancies.

For customers who are not inspecting the shipment at the time of delivery: for any issue with the delivery please notify Inside Sales within 48 hours. This will allow us to make a timely investigation into your claim.

Phone: 718-458-2900

Any items returned due to retailer error are subject to a 15% restocking fee.

High Value Items & Frozen Items
All must be checked at time of delivery and signed for separately on the Pick Slip. No credits will be issued after the delivery check-in.

Short-dated Product
We define short-dated product as any product with 6 months or less remaining before the expiration date. If you believe we have shipped short-dated product, we will investigate but will only provide credit if warehouse inventory is similarly short-dated.

Infested or Moldy Product
If you believe we have shipped moldy or infested product, we will investigate but will only provide credit if warehouse inventory proves to be similarly moldy or infested.

Consumer Returns
Each vendor has specific return requirements. Return products from certain manufacturers have specific forms that must be completed with UPCs & receipts attached and submitted to Inside Sales via your delivery driver or mail. Consumer return forms may be downloaded from our website. If a customer needs to return other products to you, please encourage them to contact the vendor directly to resolve the issue or contact your manufacturer’s rep to approve credit for the return. With written authorization from the manufacturer’s rep (emailed or faxed) assuring that we will receive credit, Fauna Foods will be able to credit your account. Please reach out to your Inside Sales Representative if you need help contacting or locating your manufacturer’s rep.

Overstock Returns
While suggested that slow moving/overstock items be discounted at the retail level, saleable items may be returned with prior approval from your Inside Sales Rep. Any return in this category will be subject to a 15% restocking fee. Returned product that arrives back to us in unsalable condition will not be considered for credit and product will not be sent back.

Returns for Manufacturer Credit
Manufacturers will typically provide credit on returns for the reasons below, but a number of them require prior written authorization. Please contact the manufacturer’s sales rep to obtain prior written authorization for:

  • Defective Packaging
  • Infested or Moldy Product
  • Consumer Returns
  • Short-dated/Out of Date products
  • Other reasons not listed above

Please contact your Inside Sales Rep for more details.

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